Imagine If You Were A Wedding Planner…?
Tagged Under : Imagine, Planner, wedding, Were
Ok so you’re a Wedding Planner and your clients are making your life hell! You want to cancel your services with them, what do you say to them? What do you do?
Any suggestions would be great
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To be honest you have to suck it up, its your job to help them.. you gotta go by the old motto ” the customer is always right”.. just think of it as a challenge, after you finish you’ll feel a sense of accomplishment….. but if you dont want to do that, then say their checked bounced and you dont work for free ha.
I’d say “I don’t think I’ll be able to meet your needs and give you kind of the wedding you’re hoping for. I’m sorry but I won’t be able to continue working with you.”
Actually, I don’t know how to say. maybe i will tell them I will treat them later.
I would read my contract and see if cancelling is even an option. More likely than not, I would be professional and stick with it.
Suck it up. It’s your job when you are a wedding planner to deal with stupid brides. If something is not possible explain to them it is not possible and if they get mad when you tell them that then you need to explain that there is only so much you can do and maybe they should consider expanding their budget or whatever needs done. But unfortunately you just have to grin and bare it. When I was a consultant at a bridal shop I had some brides that I just wanted to choke to death but I smiled and got on with it. Just stay one step ahead of the game and always have a back up plan.
You need to be more specific about “hell”
Unless I was in physical pain from them (more than just a headache)..I’d try my best to suck it up. It’s money..plus it’s word of mouth. I don’t’ want them telling everyone that I dumped them.
And I’d remember that I only have to work with them until the wedding…once it’s done..I’m done with them.
I think it would have to be either very early on in the process or extreme circumstances to do that to a couple planning to get married.
If it were early on, before things really got going, I might say that I apologize but a family matter has come up and it is going to impact my ability to do a good job and I would consider referring them to another planner.
As for extreme circumstances not too early in the planning, this is a tougher situation – it would have to be like mental abuse dealing with the people or I would be concerned about my physical safety to bail on a couple. I would bow out and explain that I cannot work with them for my own safety — and I’d tell them in a public place where if they were violent there would be witnesses and (hopefully) aid.
send them an apology in writing that you have taken on too many clients and you do not have the time to devote to their wedding, along with a full refund and a referral to another wedding planner.
If you have a contract, you must follow through with it or refund every single penny they paid you. Or, if you have worked to a certain point, maybe a partial refund is in order. You could always state that you have a family emergency you have to tend to, refund their monies and be done with them.
As a professional who provides services as a seamstress, I do not always agree with my clients taste, choice of fabric or even their personalities. However, being in business means you have to be professional and do your best, always. You would not believe some of the hidious dresses I have been consigned to design and create. Often when things change or I end up spending more time on my contracted services, there are up charges to cover my time. Perhaps if you notify your clients that after such and such, there well be additional charges. So, maybe they will fire you and you do not have to walk off the job which will have a negative impact on your business as word of mouth can be damaging.